Terms & Conditions
Opening hours &
contacts
We can be reached by phone on Monday through Friday from 09:00 to 17:00 on +370 607 01 285. On Saturday and Sunday we cannot be reached by phone.
Off course you can also send us an email at info@vervidus.com.
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Phone: +370 607 01 285
Email: info@vervidus.com
Shop policies
These terms and conditions apply to all agreements entered into with MB Vervidus By ordering from vervidus.com you accept the Vervidus terms and conditions.
Vervidus is entitled to refuse an order, but also to attach special conditions to the order. If Vervidus is unable to determine your home address your order will not be accepted. The agreement takes effect the moment that Vervidus confirms your order by email.
Import and custom expenses
The import and custom expenses will be calculated the moment that the order enters the country of destination. These costs must be paid by the recipient of the package. MB Vervidus has no control over these costs and cannot indicate how high these costs will be beforehand, since they vary by country.
If you are in doubt contact your local customs office prior to ordering so that there are no surprises when your package is delivered.
Delivery
Vervidus dispatches accepted orders as soon as possible, but the purchase takes time to implement “made to order” goods. Order processing time takes 1-5 business days after payment has been received, if all articles are in stock. If a delivery cannot be carried out, or not in time (for example because the ordered articles are not in stock), you will be informed of this within 1-3 business days after your order. MB Vervidus is not liable for damages resulting from exceeding the announced delivery times.
You should check the articles for possible damages before using and/or washing them. It may be that an article shrinks up to 4% (table linens from 100% natural flax), but they will still be able to be used for their intended purpose. If an article does not fit because we delivered the wrong size, see the section Refund and Returns Policy.
Not home upon delivery
If your order has been presented twice by courier and then was not collected at the post office/depot, it will be returned to Vervidus. If courier has to present the package again, there will be extra costs involved. These costs will be charged to the recipient. As soon as the payment for this has been received, the order will be presented for the third time. If you no longer wish to receive your order, the total amount (excluding the shipping costs) will be returned to you.
Rejected order
If your order is rejected at the provided delivery address, the order will be returned to MB Vervidus. We can send your order again, but you will be charged delivery costs for this. If you decide to no longer receive your order, the total amount (excluding the shipping costs) will be returned to you.
Delivery of delayed articles
Sometimes an article is not in stock. Because of this your order will be sent only once the article is in stock. We will inform you of this by email. When ordering multiple articles it may be that only one part of the order is in stock. In that case we may send multiple shipments of your order. Off course, MB Vervidus will bear any additional shipping costs.
Transport damage to your package
If you notice transport damage to your package before opening, contact Vervidus right away at info@vervidus.com. If you notice the damage only after you have opened the packages, contact us, we will try to help, but can not guarantee. If you contact us about the damaged articles only next day or more, we will unfortunately not be able to replace the damaged articles free of charge.
Privacy policy
If you place an order on vervidus.com, you give Vervidus consent to use your personal information. Your information will be stored only as it is necessary to achieve the purposes for which the personal information is acquired and processed by MB Vervidus.
In addition to implementing the agreement, it is understood it is for achieving marketing objectives and maintaining the customer relationship with you. The personal information provided by you is not shared with external parties for commercial purposes. You are always entitled to see and correct your personal information. In accordance with the Personal Data Protection Act (WBP) MB Vervidus has reported the registration of personal data in the Authority for Personal Data. You may access your personal information at any time by email.
Advertising and consumer protection
If you are not satisfied with Vervidus products or services, do not hesitate to contact us. If you have a complaint about a delivered article, please contact Vervidus within 3 days after establishing the fault.
Vervidus will aim to solve any problems or complaints, always in consultation with the customer and in the best possible way. Contact us at info@vervidus.com. In addition, disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/main/?event=main.complaints.screeningphase.
Payments
If you place an order with MB Vervidus you can pay the amount owed via Credit card (Visa and Master card) or Paypal. The available payment methods depend on the shipping country. MB Vervidus is not responsible for the settlement by these payment providers, in particular MB Vervidus is not responsible for the settlement of personal information by the payment providers.
MB Vervidus reserves the right to carry out an audit after a purchase. Based on the acquired information MB Vervidus can offer an alternative payment method or cancel the order. Correspondence cannot be entered into regarding possible decisions and conclusions. All transactions that take place through vervidus.com are coded for your safety.
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Payment methods: Credit / Debit Cards; Paypal.
Force majeure
In a situation of force majeure MB Vervidus obligations are suspended. If the period in which the force majeure occurs is longer than two months, MB Vervidus and you have the right to terminate the agreement without any obligation to pay compensation for damages. Force majeure is involved in the case of strikes, illness among staff, disruptions in transport and import/export bans, whether this with MB Vervidus or with the MB Vervidus suppliers.
Company information
MB Vervidus
3-101, Tuskulenu str.
LT-09215 Vilnius
Lithuania
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Phone: +370 607 01 285
Email: info@vervidus.com